Community Staff at SR
Posted: Fri May 05, 2023 6:55 pm
There seems to be some confusion about CSR support and their role in complaints.
Helpers, Interns and CSRs are there to help your game experience – answering questions, or suggesting fixes. If they have staff powers (Intern and higher) they can help out if you get stuck, visit you to try and help you over an in-game issue, and generally maintain calm in chat channels. They can mute/freeze players although will try to avoid doing so. They have clear procedures in place for what to do and how to manage this.
Community admin (Miphstoe) can do all of the above, as well as manage password resets.
The community manager is Coz. As such, ALL complaints about personal issues, pvp issues, or concerns around exploits should be made in writing to her. This can be done via discord direct message, or in an email: [email protected]. They should include screenshots that support your complaint – e.g. combat logs, conversation logs etc. All complaints are logged centrally, summarized, anonymized and passed to staff for decision making.
TL:DR :
If you are asked to quit a line of conversation / take it to tells by a member of staff – do it. It is not an opportunity to get in one more comment, one more dig, or the final word.
If you have an issue with another player, or a staff member - contact me (Coz) directly to discuss it. Please note if the staff member is Mafs or I - contact Desporo.
We expect everyone to be treated with respect whether they are players or staff. This is the SR way. Thank you.
Helpers, Interns and CSRs are there to help your game experience – answering questions, or suggesting fixes. If they have staff powers (Intern and higher) they can help out if you get stuck, visit you to try and help you over an in-game issue, and generally maintain calm in chat channels. They can mute/freeze players although will try to avoid doing so. They have clear procedures in place for what to do and how to manage this.
Community admin (Miphstoe) can do all of the above, as well as manage password resets.
The community manager is Coz. As such, ALL complaints about personal issues, pvp issues, or concerns around exploits should be made in writing to her. This can be done via discord direct message, or in an email: [email protected]. They should include screenshots that support your complaint – e.g. combat logs, conversation logs etc. All complaints are logged centrally, summarized, anonymized and passed to staff for decision making.
TL:DR :
If you are asked to quit a line of conversation / take it to tells by a member of staff – do it. It is not an opportunity to get in one more comment, one more dig, or the final word.
If you have an issue with another player, or a staff member - contact me (Coz) directly to discuss it. Please note if the staff member is Mafs or I - contact Desporo.
We expect everyone to be treated with respect whether they are players or staff. This is the SR way. Thank you.