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Crashing issue

Posted: Wed May 26, 2021 3:50 pm
by stevehaha
Hey so the install and the gameplay have been great, but I walked into a player house, and now the game keeps crashing upon login. What should I do?

Re: Crashing issue

Posted: Wed May 26, 2021 7:34 pm
by Cozdragon
Hi Stevehaha,

If you have discord shout for me there or dm me here and I'll port you out to a city.

I'd also recommend disabling preworld loading.

I'd also suggest looking in your sremu folder - sort by most recent and there will be two files with the same name, one ending .dmp and one ending .txt. Opening the txt will tell us what's causing it. If you don't know how to read them (and there is no reason why you should...send it to me and I'll have a look for you.

Coz

Re: Crashing issue

Posted: Wed May 26, 2021 9:19 pm
by Cozdragon
OK...I've worked out your toon, so I've ported them to Theed. You should now be able to log in. You'll still need to take the other actions I've outlined.

I won't be around much longer today - you can leave the crash logs in a dm on discord and i'll look tomorrow...or you can ask for help from a csr.

Coz

Re: Crashing issue

Posted: Thu May 27, 2021 5:19 pm
by stevehaha
Thank you so much! I really appreciate the advice. I'll look into it after work. Thanks again!!!